Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at benjaminjcribb@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at benjaminjcribb@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at benjaminjcribb@gmail.com.

Last Updated: November 26, 2025

Air Fryer Temperature Probe operates this website and store to provide you with a curated shopping experience. We are powered by Shopify, which helps us deliver our services efficiently. This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, or make purchases from our website.

By using our services, you agree to the collection and use of your information as described here.

Information We Collect

We may collect personal information including:

  • Contact Details: Name, address, email, phone number.

  • Financial Information: Payment details, transaction info.

  • Account Info: Username, password, preferences.

  • Transaction & Usage Data: Orders, cart activity, browsing patterns.

  • Communications: Customer support messages.

  • Device Info: IP address, browser, network data.

We collect this data directly from you, automatically via our website, or through third-party service providers.

How We Use Your Information

We use your data to:

  • Provide, tailor, and improve our services.

  • Process orders, payments, returns, and exchanges.

  • Communicate with you, including customer support.

  • Personalize your shopping experience and marketing.

  • Protect against fraud, security risks, and legal violations.

Sharing Your Information

We may share your personal information with:

  • Shopify and other service providers for payment, fulfillment, and analytics.

  • Marketing partners to deliver personalized ads.

  • Affiliates or in connection with legal obligations or business transactions.

Security & Retention

We take security seriously, but no system is completely secure. Personal information is retained as long as necessary for services, legal obligations, or dispute resolution.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, delete, or transfer your personal information.

  • Opt out of marketing communications.

  • Withdraw consent to data processing.

For residents in the UK or EEA, additional rights include objecting to or restricting data processing.

For more information or to exercise your rights, visit Shopify Privacy Portal or contact us directly.

International Transfers

Your information may be transferred, stored, or processed outside your country. We use recognized legal safeguards for such transfers.

Children’s Privacy

Our services are not intended for children under the age of majority. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the latest revision date.

Contact Us

For questions about this Privacy Policy or your personal information, contact us at:
Email: benjaminjcribb@gmail.com
Address: 147 Honeycombe Beach, Honeycombe Chine, Boscombe, Bournemouth, UK, BH5 1LG